Privacy Policy

PRIVACY POLICY; MisrTours.net

Last Updated: April 2026

🌟 Our Commitment to Your Privacy

At MisrTours.net, we believe your personal information belongs to you. As a travel company based in Egypt serving guests from around the world, we are committed to protecting your privacy and handling your data with transparency, security, and respect.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data. It applies to all interactions with our website (https://misrtours.net), booking services, communications, and travel experiences.

This policy is designed to comply with:

• Egypt’s Data Protection Law No. 151 of 2020 and its Executive Regulations
• The EU General Data Protection Regulation (GDPR) for travelers from Europe
• International best practices for responsible travel and e-commerce

🔍 What Information We Collect

Information You Provide to Us

Category	Examples	Why We Collect It
Identity & Contact Details	Full name, email address, phone number, nationality, passport number	To confirm bookings, arrange visas, provide emergency support, and communicate about your trip
Travel Preferences	Itinerary choices, dietary requirements, mobility needs, room preferences	To personalize your experience and coordinate with hotels, guides, and transport providers
Payment Information	Card type, last 4 digits, billing address (full card details are processed securely by PCI-compliant gateways and never stored on our servers)	To process payments securely and prevent fraud
Communications	Emails, WhatsApp messages, call recordings (with consent), feedback forms	To provide customer support, resolve inquiries, and improve our services
Marketing Choices	Newsletter subscriptions, consent preferences	To send relevant travel inspiration and offers—only if you opt in

Information Collected Automatically

• Device & Usage Data: IP address, browser type, pages visited, time spent on site, referral source (via analytics tools like Google Analytics)
• Cookies & Tracking Technologies: Small files that help our website function and personalize your experience. See our [Cookie Policy] for full details.
• Approximate Location: Based on IP address, used to personalize currency, language, and detect unusual activity.

Information from Third Parties

• Confirmations from hotels, airlines, or local guides
• Verification data from payment processors
• Publicly available information (e.g., visa requirement databases) to assist your travel planning

🎯 How We Use Your Information

We only use your personal data for clear, legitimate purposes:

✅ To Deliver Your Travel Experience

• Confirm and manage your bookings with trusted suppliers
• Issue itineraries, vouchers, and emergency contact details
• Coordinate guides, transport, accommodations, and activities on your behalf

✅ To Communicate with You

• Send booking confirmations, pre-trip updates, and important alerts
• Respond to your inquiries via email, WhatsApp, or phone
• Notify you of itinerary changes, safety updates, or service improvements

✅ To Improve Our Services

• Analyze booking trends and customer feedback
• Test website functionality and enhance user experience
• Train our team and refine our tour offerings

✅ To Meet Legal & Regulatory Obligations

• Retain records as required by Egyptian tourism and tax laws (minimum 5 years)
• Respond to lawful requests from authorities
• Prevent fraud, money laundering, or security threats

✅ With Your Explicit Consent

• Send promotional newsletters or special offers (you can unsubscribe anytime)
• Feature your testimonials or travel photos in our marketing (with permission)
• Process sensitive information (e.g., health conditions for accessibility needs)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

⚖️ Legal Basis for Processing (For EU/UK Travelers)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your data under one or more of these lawful bases under GDPR:

Purpose	Legal Basis
Booking fulfillment & service delivery	Performance of a contract (Article 6(1)(b))
Compliance with Egyptian tourism/tax laws	Legal obligation (Article 6(1)(c))
Fraud prevention, security, website optimization	Legitimate interests (Article 6(1)(f))
Marketing communications	Your explicit consent (Article 6(1)(a))
Processing health or religious data (e.g., dietary needs)	Explicit consent + vital interests (Article 9(2))

You may withdraw consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.

🤝 Who We Share Your Information With

We share your data only when necessary—and always with appropriate safeguards:

🔹 Trusted Service Providers (Data Processors)

• Payment gateways (e.g., Payfort, PayPal) for secure transactions
• Email/SMS platforms (e.g., SendGrid) for booking communications
• Cloud hosting and analytics providers (e.g., AWS, Google Analytics)
  All partners sign data protection agreements and are contractually required to protect your information.

🔹 Tour Suppliers (To Deliver Your Itinerary)

• Hotels, airlines, licensed guides, transport companies, and activity providers
  We share only the minimum information needed (e.g., name, passport number, dietary needs). Suppliers are contractually bound to use your data solely for service delivery.

🔹 Legal & Regulatory Authorities

• Egyptian Ministry of Tourism, immigration authorities, or law enforcement when required by law or to protect safety, rights, or property

🔹 Business Transfers

• In the event of a merger, acquisition, or sale of assets, user data may be transferred subject to confidentiality obligations and prior notice where required

🔹 With Your Consent

• For any purpose you explicitly authorize (e.g., sharing photos for social media features)

🌍 International Data Transfers

MisrTours.net is headquartered in Egypt. Your personal data may be transferred to and processed in countries outside your place of residence, including the European Union, United Arab Emirates, or United States.

For transfers originating from the EEA or UK, we ensure protection through:

• Adequacy decisions (where recognized by the European Commission)
• Standard Contractual Clauses (SCCs) approved by the Egyptian Data Protection Center (CDPA) or EU Commission
• Your explicit consent for specific transfers

All international transfers maintain protection standards equivalent to those required under Egyptian Law No. 151/2020 and GDPR.

🗓️ How Long We Keep Your Data

We retain your personal information only as long as necessary:

Data Type	Retention Period	Reason
Booking records, invoices, itineraries	5 years	Egyptian tourism & tax law compliance
Payment transaction logs	7 years	Financial audit, fraud prevention, and dispute resolution
Marketing consent records	Until withdrawal + 2 years	Proof of consent per GDPR/Egyptian law
Website analytics (anonymized)	26 months	Service improvement (Google Analytics default)
Inactive account data	3 years after last interaction	Re-engagement opportunities; then secure deletion

After retention periods expire, data is securely deleted or irreversibly anonymized.

✊ Your Rights & How to Exercise Them

Under Egyptian Law No. 151/2020 and GDPR, you have the right to:

🔹 Access: Request a copy of the personal data we hold about you
🔹 Rectify: Correct inaccurate or incomplete information
🔹 Erase: Request deletion of your data (“right to be forgotten”), subject to legal retention requirements
🔹 Restrict Processing: Limit how we use your data in specific circumstances
🔹 Data Portability: Receive your data in a structured, machine-readable format
🔹 Object: Opt out of processing based on legitimate interests or direct marketing
🔹 Withdraw Consent: Revoke consent at any time (without affecting prior lawful processing)
🔹 Lodge a Complaint: Contact the Egyptian Data Protection Center (CDPA) or your local supervisory authority (e.g., ICO in the UK, CNIL in France)

How to Submit a Request:

📧 Email: privacy@misrtours.net
📱 WhatsApp: +20 122 176 1884
📍 Mail: 4, Fawzy St. – Al Zeitoun 11571 – Cairo, Egypt

We respond to verified requests within 30 days, free of charge. For complex or excessive requests, we may extend this period with notification.

🔒 How We Protect Your Data

We implement robust technical and organizational measures to safeguard your information:

🔐 Encryption: SSL/TLS encryption for data in transit; encryption for sensitive data at rest
🔐 Access Controls: Role-based access; multi-factor authentication for staff systems
🔐 Secure Payments: PCI-DSS compliant payment gateways; no storage of full card details or CVV codes
🔐 Staff Training: Regular data protection, security, and privacy awareness programs
🔐 Incident Response: Documented breach notification procedures aligned with Egyptian law (notification within 72 hours where required)

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we commit to continuous improvement of our safeguards.

👶 Children’s Privacy

• Our Services are not directed to individuals under 16 years of age (or 13 in jurisdictions where a lower age applies).
• We do not knowingly collect personal data from children without verifiable parental or guardian consent.
• If you believe a child has provided us with personal information, please contact us immediately at privacy@misrtours.net so we can delete it promptly.

🔄 Changes to This Privacy Policy

• We may update this Privacy Policy to reflect legal developments, technological changes, or improvements to our services.
• Updated versions will be posted on misrtours.net with a revised “Last Updated” date.
• Material changes affecting existing customers will be communicated via email or account notification at least 14 days before they take effect.
• Your continued use of our website or Services after changes constitutes acceptance of the updated policy.

📞 Contact Us

For questions about this Privacy Policy, to exercise your rights, or to report a concern:

Role	Contact Details
Data Protection Officer (DPO)	support@misrtours.net
Customer Support	info@misrtours.net
WhatsApp	+20 122 176 1884
Registered Office	4, Fawzy St. – Al Zeitoun 11571 – Cairo, Egypt
Website	Privacy Policy

Egyptian Data Protection Center (CDPA)
🌐 https://cdpa.egypt.gov.eg
📧 info@cdpa.egypt.gov.eg

For EU/UK travelers: You also have the right to lodge a complaint with your local data protection authority.

✅ Your Consent
By providing your personal information to MisrTours.net, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your data as described herein, in accordance with applicable law. You may withdraw consent at any time by contacting us at privacy@misrtours.net.

⚠️ Legal Disclaimer
This Privacy Policy is provided for informational purposes only and does not constitute legal advice. Laws and regulations governing data protection, consumer rights, and tourism vary by jurisdiction and change over time. MisrTours.net strongly recommends engaging qualified legal counsel licensed in Egypt—and, where applicable, in the EU/UK—to review, customize, and approve this policy before publication. MisrTours.net assumes no liability for legal non-compliance arising from the use of this template.

📋 Quick Reference: Key Principles

🔹 Transparency: We clearly explain what we collect and why
🔹 Purpose Limitation: We only use your data for the purposes stated
🔹 Data Minimization: We collect only what is necessary for your travel experience
🔹 Security: We protect your data with industry-standard safeguards
🔹 Your Control: You can access, correct, or delete your data—and opt out of marketing anytime
🔹 Accountability: We maintain records and procedures to demonstrate compliance.